More than a Few Words – Episode: 424

Workplace Empathy

November 22, 2019

Life happens and sometimes it is hard to keep the disruptions of your life or of your employee’s lives outside the workplace. This week’s guest Liesel Mertes believes that you shouldn’t have to keep those two parts of your employee’s lives separate.

As a matter of fact, learning to bring empathy into the workplace is actually good for business.


Lorraine Ball


About Liesel Mertes

Liesel Mertes is an acclaimed workplace empathy expert. Having experienced her own loss and struggle, Liesel emerged with a deep understanding of what employees need to feel supported at work after a disruptive life event. As the Founder of Handle With Care, Liesel works with groups that want to boost employee satisfaction as well as attract and retain better talent.

Liesel’s favorite clients are forward-thinking organizations who know the value in supporting their employees with empathy and compassion. Her expertise is broad—loss, returning to work, a diagnosis, relationship transitions—and no disruption is considered less significant. On these topics, Liesel is a dedicated speaker, writer, consultant, and host
of the Handle With Care podcast.

Liesel earned a Bachelor’s degree in Political Science, a Master’s degree in Business Administration and is currently pursuing studies to obtain a M.Div. She has worked in Nairobi, consulted in Fiji and led cohorts in Ghana. Her adventures brought her to Indiana, where she is a proud mother, wife and lover of time spent on the water. Through her actionable strategies, real life stories and passionate commitment, Liesel helps people survive, stabilize and thrive in the aftermath of adversity.

MTFW is a marketing conversation for business owners.

Each week, Lorraine chats with industry leaders, from around the world about marketing, social media, design and technology.

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