Hang Out With Your Customers ”

episode #878 July 16, 2023

HOST: Lorraine Ball  

Want to sell more on social media? Then you need to go where your customers are.

the episode

You have to go where your customers are

Social media is about engagement. This is something businesses forget when they start to use it as a broadcast tool. Just because you’re posting information out there doesn’t mean that anyone is actually paying attention.

So one of the most important things you can do to get the most out of your social media is to pay attention to your engagement numbers.  Are people liking, sharing and commenting on your content? Are they interacting with you?

If they’re not, it’s a good time to stop and change your approach.  Create more content designed to engage people. Ask questions, comment on content other people are sharing. If you do that, and you still aren’t getting the response you are hoping for, it is possible that you’re trying to talk to the wrong audience.

While Facebook has the most monthly active users, your product may or may not fit there. As you’re planning your strategy and evaluating your results look at who’s on the platform and decide if this is the right place for you to be talking about your business.

If you’d like to learn more about starting your social media strategy, be sure to hop over to the Digital Toolbox


The more you know about your customers, the easier it is to speak their language. When you do that, they are more likely to respond positively to you, your product, and your company.

Even if you have defined your ideal client that may be too broad a group to speak to all at once. Personas define individual people who clearly represent a subset of your ideal customer group. This allows you focus your product designs and marketing messages for specific people instead of some anonymous group.

This customer persona workbook will help you define a clear image of who you want to attract.

about the marketing minute

Each week, host Lorraine Ball shares just a few words on a marketing topic. She boils down creative ideas, practical tips, and decades of real-world experience into a mini podcast which is always less than two minutes.

Look for these mini bits of marketing inspiration every Sunday.  Then come back and enjoy the longer interviews every Thursday.

Look for the mini podcasts and full episodes on iTunesSpotifyGoogle Play and wherever you listen  to podcasts.