it has been awhile since I recorded a podcast episode of More than a Few Words, but things have started to settle down in the office, I bought a new portable recording device, a new computer, and I have time to start working on weekly podcast again.
Today’s topic: Customer Service and Social Media.   I don’t think good companies are changing their service levels, but I think they are using new tools to improve their response times.  … and companies who are not as good as they should be are discovering that consumers have power!