Branding does not stop at the edge of the paper or the bottom of a website. True branding extends into all facets of your customer experience. How you answer your phone, greet guests as they visit and even furnish your office all combine to create a brand impression.
This week, we will be talking to interior designer James Kuster, specifically about how he works with clients to extend their brand into all facets of the customer experience.
Do you have any comments or questions? Post it here, send it to one of us on Twitter or Facebook, or call in during the show at (805) 285 -9865. Remember to use the hashtag #MTFW on Twitter, so we can find your comments during the broadcast.
The call will be live from 10:30 – 11:00 today, Wednesday, January 4. You will be able to listen to the program from our  station on

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